With our 24/7 Australia-based Technical Assistance Centre and branch network, we focus on the management and reduction of these risks. Our proactive, outcomes-based approach will provide your business with full visibility and absolute confidence in your communications system performance. Based on the Information Technology Infrastructure Library (ITIL) best practice framework, we have built a service platform upon which quality, integrity, and our can-do attitude differentiates us from the competition, resulting in best-in-class services to our clients. Our team of certified engineers, technicians, and electricians will monitor, maintain, manage, and optimise your communications systems so you can focus on your core business.
Radlink provides a LITE, STANDARD or PREMIUM Core Package of Support Services which includes access to our Australian-based Technical Assistance Centre (TAC), Client Web Portal and a wide range of Service Management offerings; all of which are covered under Service Level Agreements (SLA).
Dependent on what package your company selects, any non-inclusive services can also be purchased as an add-on. For example, if your company selects the Standard package, SDM or Monthly Incident Request Reporting is able to be added to the services provided.
Radlink also offers a range of add-on Support Services to complement the selected Core Package to ensure the client receives a customised solution for support of their communications systems, including:
- Software Management
- Asset Management
- Lifecycle Management
- Fleetmap Management
- Remote and Onsite Preventative Maintenance Inspections
Radlink Repair Centres located across Australia are qualified repairers of leading brands of communications equipment. We provide various Repair Service options for Communications systems, sub-systems and radio terminals to ensure the impact on operations is minimised and costs are managed, including:
- Warranty Repairs
- Standard Repairs – Infrastructure
- Standard Repairs – Radio Tier Repairs
- Advanced Repairs – Hardware Replacement Programme
Radlink provides the following services under a schedule of labour rates that may require our skilled technical staff or engineers to attend your business premises for urgent and scheduled tasks:
- Preventative Maintenance Inspections
- Site Surveys / Investigations and audits
- Onsite Software / Firmware upgrades
- Training Courses – develop and deliver training packages
- Small / Medium projects